Shipping & Returns
Shipping bikes and parts
How your order gets to you, and what to expect.
Bikes
Bikes are shipped part-built in protective packaging via courier to keep them safe in transit. We show shipping costs at checkout based on your location and the bike's size and weight — most orders dispatch within 2–3 working days of confirmed payment.
Parts & accessories
Small parts and accessories ship in standard courier boxes. Same dispatch window: 2–3 working days from payment confirmation. Shipping cost is shown before you commit to your order.
Collect from the workshop
Skip shipping altogether.
Free local collection
If you're local, arrange free collection once your bike, service or wheel build is ready. Just fill out the contact form to book a time that works for you — we'll get in touch once everything's prepared and waiting.
Returns
What we offer and how it works.
New bikes and parts
New, unused bikes and parts can be returned within 14 days for a full refund, minus return shipping costs. This is in line with standard consumer rights — just get in touch through the contact form and we'll arrange the rest.
Reconditioned bikes
Reconditioned bikes are sold as inspected and described. If you spot a fault, report it within 7 days and we'll either repair it free or refund you in full. We're honest about their condition — no surprises.
Warranty and workmanship guarantee
We stand behind our work and the bikes we sell.
Manufacturer warranty
Frames and components come with the manufacturer's warranty against defects. We'll handle any claims on your behalf.
Our workmanship guarantee
Every service, repair and hand-built wheel carries our own guarantee. If something we've done causes a fault, we'll put it right free of charge — no questions asked.
Faults or questions
We're here to help.
If you have a shipping issue, want to arrange a return, or need to claim under warranty, use the contact form below. We work through enquiries in the order we receive them, and you'll hear back as soon as we can.